Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services Paperback – July 29, 2011

I don't know why there are all these reviews that say you cannot download the content. Just do what it says in the book. Go to (...) and register. You will have to send a copy of your Amazon invoice to prove you own the book. Personally I like this better than including a CD. That would probably add cost to the book.Anyway, this is a great book. I'm about halfway through, and it has really helped me understand the importance of service agreements.

Its a good book with some good content and I appreciate the way its concisely but yet thoroughly conveyed. However, like another review, you will not receive the online content purchasing it from Amazon and you will receive no responses emailing the links on his website. I did purchase some of his others books from his website and was able to download the promised content. For this book I actually purchased it twice, once from Amazon to read and once from his website to obtain the downloaded forms. The website functions as an automated selling machine, with no support behind it. Ironic. But kudos to the author, he is selling a product. a good one.

Still finishing this book up , but an excellent book and an easy read that tells you a lot of great info. I'm a starting out MSP, but I could see the value no matter where you are in your business

This is a decent book that provides some good information, however it does not come with the CD containing digital copies of the agreements. Nobody answers requests for access to the online content that the book promises as part of your purchase. Karl does not respond on Twitter. There's really no way to get any of the content in a digital format. Be prepared to type out anything you find useful.

A used book with some wear. It was as described.

I just completed this book and I found that it had many good ideas... and not just about SLA's. It seems that most books in this sector (Managed Services) are on the expensive side, but I believe that the content of the book as well as the CD make it a fair price. The key for me is how well/easily I can implement the idea's contained within this book. If I have the time I'll do a follow up to this review. But for now, as far as an informative read goes, this book is worth the time and money.

A great resource and wish I read it much sooner than I did. Karl did a great job here.

Hard to justify the cost for such a small book. However, the value lies in what you get out of the book. I would give it 5 stars if they weren't so greedy in pricing this small book so high.