Key Performance Indicators (KPI): The 75 measures every manager needs to know (Financial Times Series) 1st Edition

Bernard,You are an angel for what you did with this book! It is exactly what we needed. The book is clearly explained, magnificently formatted, and for me, 1000% useful page after page!I love the sections, from financial things every MS Fin can quote in their sleep (but not the rest of us) to customer perspectives and sales and marketing KPIs (for those with marketing and advertising needs). So often, these are overlooked or ignored. Then it moves to operational and process and supply/waste mitigation (very useful for those of you planning on achieving the new ISO 9001:2015 certification) to Employee perspectives (important for OD practitioners and branding consultants) and finally to corporate and social responsibility and sustainability (so that you don't get accused of quoting the trendy "blah blah de jour" without facts to back up your claims.I hope Bernard will write a sequel with another 75 KPIs!

Great book. Lots of good examples. I like how it was broken down into metrics by key functional areas. I also liked that they performed the sample calculations to indicate the indicator in practice.

Well organized, highly useful, efficiently structured with just the info you need: definition of the KPI, how it’s gathered, any costs, simple formula for calculating it, industry averages, tips/tricks, references. Well done.

I would rating this book to 10 stars very helpful you I would advice all the business man should read this book, I like this product very much, how u calculate productivity attendees rate capacity, I would recommend this product to all my friends and my colleagues,exactly my expectationthanks seller and amazon

A wonderful set of KPI's to choose from, practical and clearly explained to setup and use. I have already started using 4 of the KPI's for my Asia Operations team.Many thanksShawn-

I wanted to rate this higher. It's a great compilation of KPIs. I just can't ignore the editing. So many typographical errors. A proof reader was required. That said, this is still a great collection of summaries of KPIs. You won't get comprehensive explanations, and there are other KPIs of course that those that would know these should be cognisant of, but if you don't have the time or inclination to compile the data yourself, then buy this.

I use this book as a supplemental textbook for a graduate class I teach on Quality & Productivity. It is very well written and it really illustrated the importance of selecting the right metrics for running a business.

Very interesting information for anyone in leadership roles.