NewAir24" 224 Can Premium Beverage Fridge, Stainless Steel Beverage Refrigerator with Reversible Glass Door and Lock, Undercounter Built-in or Freestanding Drink Cooler, Color Changing LED Lights

We bought this beverage refrigerator Sept 1, 2021 for a kitchen remodel. Loved it, very quiet, lights are cool. Would have liked the top to go lower than 37 degrees but that was ok. Yesterday we returned from vacation to find a huge puddle of water around the fridge, the unit beeping and displaying an F1 code. Tried to contact customer service via chat. The only response I got was "the window for return or replacement ended." I asked for help trying to fix it and was told, "the window for return or replacement has ended." (the "person" on the chat ended each text with a smiley face. Super annoying.) It was great while it lasted. We will try to research online how to fix or bring it into a repair shop.

The fridge was bought a little over 2 years ago and we're now getting an F1 error code. This is apparently a common problem with this model. On Amazon, Best Buy, and the NewAir website, many reviews mention this F1 issue.After tracking down a customer service number, I followed their advice did an unplug and reset for 24 hours and it is still broken/not cooling.The fridge did work pretty well for most of the time. I wish the temp got down lower, but 37 is sufficient. I liked the shelves, and the look, and the kids enjoyed playing with the light colors.However, it's VERY frustrating that the fridge was so expensive, and it's already broken.Additionally, there were no help guides on the Newair website, so I had to track down the customer service number and call.

Large capacity and controls temperature precisely. I take about an hour to drink a beer. So I set the start temperature to about 57 F and let it warm gradually. Also found that it was easy to convince my wife that chilled wine is better than cold wine. If she wants cold wine we have two full sized refrigerators for that purpose. A quality product that floats all my boats.

Product looks great and fit perfectly in our installation. Initially it worked great. However, the cooler failed after 9 months - stopped cooling altogether. It runs, makes noise, but does not cool. Newaire is replacing it with a new unit, but the new unit is only covered under the original warranty term which is three months. So if this new one fails between 3-9 months we are out of luck. Plus we have to pay to ship the new one.

Good qualityQuietGets cold quick - I do wish it would go down a degree or two colder. 35 or 36. But it’s just fine.Door did come with a dent from shipping. I contacted NewAir support and within 5 hours a new door was on its way. 5 to 7 day shipping.Thank you.

I have a long email exchange with customer service with tech service rep step to diagnose potential problems. After following the steps the concluded it needed a component replaced that they don't have in stock and want me to pay for it. $35 for a thermistor and I put it in. They can't give me a part number so I can find another vendor. I can't help wondering if they expect the buying public to be engineering faculty as I am. I can fix this and diagnose it but they don't even provide a schematic diagram. just an owners manual. Customer service seems trained to apologize profusely but not give me what I need. Waste of $800. This was the worst purchase I made on Amazon. I gave it 4 stars for noise level because technically, its not working, so its pretty quiet. Style is nice but it doesn't work after 1.5 years and 2 fridges.

The fridge is working great. It comes with an excessive amount of shelves, one for every spot you can put a shelf. I have to give it only 4 stars, as it is a very deep under counter fridge that lacks a right angle plug. I had to cut the plug off and add a right angle plug to be able to push it back another inch or so.

The Good: A lot! Delivery excellent, packing excellent, condition of unit was excellent. It has stylish design and looks great in my bar. The shelves are wire but are built to support a lot of weight. You can load the shelf with glass or cans of soda and it doesn't bow. Also the shelves slide out about 1/4 of the way which makes stocking it easier. Its VERY quiet, you barely know its running unless you're right up on it. It holds A LOT. I loaded it up with cans, bottles, big bottles, whatever. Wine bottles fit nicely anywhere laying down, keep all my BIG bottles of mixers, champagne etc, on the bottom shelf and they fit really nice. Cooling: It does pretty much what it says. It cools the bottom two shelves pretty close to the max temp: 37 degrees, checked with my infrared gun as seen in pics. The temperature seems to increase considerably towards the top of the fridge, with the higher shelves being in the mid-40's. But... I noticed that the temperature of food on the doors and higher up in my $3000 Samsung fridge do the same thing, so I give this a B+. I just keep the beers and sodas closer to the bottom because I like those super cold, and keep the mixers and things I'm going to add ice to anyway on the top.It breathes from the front so it doesn't get hot on top and sides. I have this unit very tightly enclosed on the sides and only about 3/4" on the top, maybe 1.5 - 2" in the back and I don't feel any heat build up in the enclosure. Solid and appears well built and sturdy, also it has reasonable energy efficiency.The Bad: The light could use a little improvement. Its a nice color selectable LED, but If you have your fridge tightly packed with drinks the light doesn't really go past the first shelf or two. As noted above, the temperature fluctuates quite a bit on the upper shelves. Its not cheap but I think it was worth every bit of what I paid if it lasts 10 years. It only has a 1 year warranty, which is pretty crappy for a thousand dollar appliance.The Ugly: None that I can find so far. Its a great little fridge and I'm really happy with my purchase.Tip: I gave the fridge a little tilt forward by raising the back feet a bit so everything rolls to the front as I use it. Its hard to get your hands between the shelves.1 Year Update: I've had the fridge one year and I found the ugly. The call this a 224 can fridge, but if you load it completely full of cans, especially in the back of the fridge, the coils WILL freeze up on you. See the picture I added of the giant block of ice that built up on the fridge coils. This will cause the fridge to appear to not be cooling correctly anymore because the ice buildup throws off the thermostat, so when you see reviews that say after 6 months it doesn't get below 45, this is why. The fridge now needs to be completely defrosted, which coincidentally, there are no instructions for in the manual. But after speaking with customer service they told me there should be 4 inches of space in the back and you can't "overload" it or it will freeze up, but of course then it doesn't really hold 224 cans right? Also, he said it should be defrosted every six months although the manual makes no mention of this or how to defrost it. After unloading it, taking the fridge apart, defrosting for 24 hours and putting back together it seems to be working again. I think for the money the design isn't too great. Why would you say it holds 224 cans but then tell customers, well you can't put all those cans in it or it will break? Back down to 3 stars from original 5 star review