Review

George Eckes puts the message even more succintly in his book ... he uses the six sigma approachthe elements of superior teams.(The Independent, 5 April 2003)

From the Inside Flap

In his previous two books on the subject, The Six Sigma Revolution and Making Six Sigma Last, George Eckes examined the strategic, tactical, and cultural implications of Six Sigma while providing expert guidance on successful implementation. Now, in Six Sigma Team Dynamics, Eckes addresses perhaps the most vital component for success with the popular quality improvement methodology-team dynamics.

Successful completion of Six Sigma team projects depends on functional, collaborative teams that efficiently apply a methodology for defining, measuring, analyzing, improving, and controlling processes. When Six Sigma fails, it most commonly does so not because the methodology is flawed, but because of the dynamics of the team implementing improvement. Good team chemistry depends on the clear delineation of duties and responsibilities of members, on expert leadership abilities, and on excellent project management skills. With Six Sigma Team Dynamics, you'll learn how to achieve those objectives and build functional, effective, and efficient teams.

You'll vastly improve your team dynamics with:
* Greater knowledge of team member roles and responsibilities
* Well-defined team goals and objectives
* Guidance for creating vibrant agendas
* The five major decision-making methods
* Keys for establishing ground rules for effective meetings
* Common quality tools for achieving team efficiency
* Methods for dealing with maladaptive behavior among team members
* Essential project management skills and tools

To help you avoid costly mistakes, you'll follow a fictitious yet realistic team as it traverses the peaks and valleys of Six Sigma project work. You'll learn basic leadership and project management skills to foster positive behavior and eliminate negative behavior-dodging the landmines that commonly sabotage group chemistry and cooperation.

Six Sigma can improve your processes, your profits, and your level of business success, but only if the individuals within your teams work well together. Six Sigma Team Dynamics is the only resource specifically dedicated to solving the problems of teamwork and cooperation, ensuring that your Six Sigma program will make your company stronger, leaner, and more competitive.

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