Shared Services: Adding Value to the Business Units

This is a great place to start if your are on the planning phases of a shared service centers. If you hire consultants for the intial phases your are probably going to get presentations from them that resemble the pages of this book. It is complete and detailed for this initial phases. But it lacks information regarding specifics around designing a SSC (specially on process splits between BU and SSCs.It also lacks information around KPI and how to manage a SSC.

Great product !!!!

Very satisfied

Great Product and great service as always from Amazon

Good overview & detail of shared services set up strategy & approach

Nicely written, good information, a few nice diagrams. Sure you need this book if you work or are interested in Shared Services