I ordered these pillows at the beginning of December and have not received them yet. Why?

that's a question for the seller. contact them or amazon support.

How long does the pillows take to form?

They form right away. That is the only thing good about the pillow they are lumpy and provide no support.

How do you get the smell that the pillows have when you first get them? I am washing the cover but the pillow smells as well?

Maybe spray it with freeze fabric wash the pillow it self is not machine washable

Does the foam shift around? I would like the edges to be taller for neck support.

Hi, Thank you for reaching out to us! The filling of Qutool cooling bed pillow is 100% shredded memory foam, it moves with you as you sleep and match the curve of your head-neck-shoulder very well. In addation to that, qutool unique adjustable design allows you to adjust the loft and touch feeling by adding or removing the shredded memory foam fillings. We hope this information is helpful Qutool

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QUTOOL Cooling Pillow for Sleeping, CertiPUR-US Shredded Memory Foam King Pillow Set of 1, Cool Pillow for Hot Sleepers Adjustable Firm Pillow for Side, Back, Stomach Sleepers Soft Yet Support, White

Product ID: 321596053

Details

Brand
QUTOOL
Color
White-cooling
Fill Material
85% Cross-Cut
Pillow Type
Bed Pillow
Size
King(Pack of

❄️Lowers surface temp by 4-9℉

🌬️Breathable shredded memory foam

🛏️Adjustable loft & firmness

EC$529

Duties & taxes included

In stock

Sold byAmazon Saint Kitts and NevisDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

❄️ Sleep Cool, Wake Refreshed — The Pillow Your Sleep Has Been Waiting For!

ERGONOMIC SUPPORT - Designed for optimal neck and spine alignment, reducing pain and enhancing restorative sleep.
CUSTOM COMFORT FIT - Easily add or remove shredded memory foam to tailor firmness and loft to your unique sleep style.
STAY COOL ALL NIGHT - Innovative double-sided cooling cover reduces heat and night sweats for uninterrupted rest.
EFFORTLESS MAINTENANCE - Machine washable cooling cover keeps your pillow fresh and hygienic with minimal effort.
PREMIUM CERTIFIED FOAM - CertiPUR-US certified gel memory foam ensures safe, durable, and eco-conscious comfort.

The QUTOOL Cooling Pillow features a king-size shredded gel memory foam core with CertiPUR-US certification, wrapped in a dual-sided breathable cover that cools by 4-9℉. Adjustable firmness and loft accommodate side, back, and stomach sleepers, while ergonomic design supports neck and spine alignment. Ideal for hot sleepers seeking a sweat-free, luxurious sleep experience with easy care and lasting durability.

Specifications

ASIN	B08WXCM5BX
Age Range Description	Adult
Best Sellers Rank	#348 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #8 in Bed Pillows
Brand Name	QUTOOL
Closure Type	Zipper
Color	White-cooling Basic
Cover Material	Polyester
Customer Reviews	4.3 4.3 out of 5 stars (22,873)
Fabric Type	Inner Cover: Breathable and Smooth Fabric, The One Side of the Cover is 50% Silky Ice Fabric and 50% Polyester., The One Side of the Cover is 60% Polyester and 40% Viscose Made from Bamboo.
Fill Material	85% Cross-Cut Memory Foam and 15% Soft Microfiber
Indoor Outdoor Usage	Indoor
Item Dimensions L x W	35"L x 18"W
Item Firmness Description	Medium
Item Thickness	6 inches
Item Type Name	cooling pillows for sleeping
Item Weight	4.6 pounds
Manufacturer	QUTOOL
Manufacturer Part Number	Shredded Memory Foam Pillow
Material Features	Adjutable, Breathable, Cooling, Durable
Model Name	Cooling Pillow Version One
Model Number	Cooling Pillow Version One
Number of Items	1
Number of Packs	1
Occasion	Birthday, Father's Day, Mother's Day, New Year, Valentine's Day
Other Special Features of the Product	Adjustable, Breathable, Cooling, Neck Support, Removable Cover
Pattern	Geometric
Pillow Type	Bed Pillow
Pillowcase Length	36 inches
Pillowcase Width	20 inches
Product Care Instructions	Do not wash the shredded memory foam, Machine Wash, Only wash the Cover: Air Dry, No heat
Recommended Uses For Product	Back Sleeper, Multi Position Sleeper, Side Sleeper, Stomach Sleeper
Set Name	QUTOOL Cooling Pillow Set (1 Piece)
Shape	Rectangular
Size	King(Pack of 1)
Style Name	Modern
Theme	Love
Thread Count	350
Unit Count	1 Count

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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EC$529

Duties & taxes included

In stock

Sold byAmazon Saint Kitts and NevisDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Saint Kitts and Nevis.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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