Bradley Smoker BS1019 4-Rack Natural Draft Electric Vertical Smoker

Disappointing experience. First one returned due to extensive shipping damage. Second one damaged but kept out of frustration. Now I find it is essentially DOA but the support people are super helpful. Just wish that for $800, I had a working unit. Based on my assumption, it will probably be a month before this ever gets working.[UPDATE] It is well over a month and I still do not have a working unit. Bradley provided all the replacement parts but I spent hours installing them and still, it does not operate properly.Imagine setting up for a 2 hour smoke and finding that after the first bisquette fed, the unit jammed and all you had was a 20 minute smoke instead of a 2 hour smoke. I could have done that in much less time in my grill and saved $800The QA just does not seem to exist for this $800 item.[UPDATE - ADVICE] FIRST - I would NOT recommend this smoker if you were not a very talented handyman. It took a lot of time and effort to install all of the replacement parts.SECOND - Others have said they experienced bisquette jams as did I. What we discovered is that there was a very small burr on the bottom of the bisquette feeder tube. Run you finger carefully on the inside of the bottom of the feeder tube. Do this by using an 'in and out' motion, not circular as that would cut your finger. If you feel a burr, flip the tube over. Now it appears to be working as intended.[UPDATE] this was purchased in March 2024, it is now August 2024. The smoker is now tripping the GFCI circuits. What a nightmare!

There need to be a couple of improvements but works great. The timer needs to go longer than 10 hours. The automatic locking on it needs to go away. It needs to stay on fahrenheit instead of making me change it every time I use the smoker. These are minor issues though for a great smoker.I like the consistent temperature. I like the biscuits making the smoke and there is a lot of smoke. I like most everything about the smoker and it works great.

I have had this smoke for less than 2 years and only used it 5 times. I have had many issues and customer support sold me all these new replacement parts. When I installed all the new parts it still wouldn’t work and they offered to sell me more parts they thought might be the issues. Total joke!!!!!! I have owned other models of Bradley smokers and they were great with no problems but the P10 is poorly made and not worth the price and the headaches when something goes wrong.

We have had one of these for years. I have numerous other smokers but this is by far the best one ever. It is easy to use, the flavor is great. I will never have another brand of smoker than the Bradley.

I ordered one of these and it was shipped quickly, but the touch panel wasn't functional. Amazon was super-helpful and arranged for a replacement to be shipped and for the return of the non-functional smoker (I didn't want to wait for Bradley to ship me replacement parts I had to install). Once working, I really like this better than the non-Pro model I used to have as it better regulates temperature, has a more reliable bisquette feed, has built-in temperature probes, and the temperatures and smoking time can be programmed.A few tips for new owners:- On arrival, the first thing to do is remove the small steel plate securing the front door via four small screws. The rest of the assembly instructions are inside the unit- Get a cover or otherwise cover/shade the unit as I suspect a few years of sun will not be kind to the digital display or touch panel- Remember that the child lock automatically turns on after five minutes and locks out the touch panel controls. Push the knob in for a few seconds to unlock- For small amounts of fish, better to have a small pan or foil on a rack underneath the food so you don't have to do a lot of cleaning to remove the smell. For salmon, fattier cuts (white banding) will be juicier. Chilean sea bass is absolutely delicious

I bought this 1 year and 3 months ago and have spent over $400 in parts keeping it going. Smoker tray heating element has failed 2 times. Main heating elements have failed 1 time. Puck tray motor failed 1 time. Puck tray gets stuck all the time. Temp sender has failed 1 time. It's not Professional level at all not even close. Just a marketing scam. Stainless shell to make it look high quality which it is NOT! A friend bought 7 for gifts they all have failed. So embarrassing.