About the Author Eric Rivard is a professional services manager for CDW overseeing an industry expert team of consultants who implement advanced Cisco, Microsoft, data center, virtualization, and storage solutions to enterprise customers. Over the years, he has taught professionals in both academic and industry settings on topics of SCADA, Windows, networking, and IT security. Eric has 15 years of experience in the IT industry, ranging from a network administrator to senior Cisco engineer to IT director. Eric is also a professor at National University, teaching networking and IT classes. He is the author of the first, second, and third editions of the CCNA Flash Card Practice Pack.   He holds a B.S. in information technology from the University of Phoenix and a master’s in business management from Redlands University. Eric also volunteers serving the young men ages 12 through 18 in his church. Eric is an Eagle Scout and currently works with the Boy Scouts in his area. He lives with his wife and five children in Oceanside, California.  
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