WIFi Nomiku Immersion Circulator + Sous Vide at Home Cookbook Bundle - Created and Authored by the Founder of Nomiku

Bottom Line: Customer service is too poor to warrant the higher price vs other sous vide solutions. Go get something better for less money. There are lots of better options now.I've had a 2 first gen nomikus, and I bought 4 wi-fi nomikus. 2 of the 4 were for a friend. Of those 4, all of them have had failures. One was replaced within the warranty period, and it too has failed. The $99 fee for the machines out of warranty can get you a better quality sous vide circulator, so its just not worth the hassle to deal with the slow, unresponsive service. Oh, and thats on top of having to pay the shipping yourself.In the pictures, you'll note the first one is the most common issue that has been run into - pump failure. I suspect there is a software bug with this, however I was told that I should have followed the cleaning instructions, and given a link to something online that outlined a cleaning process that is nothing like what was in the instruction booklet shipped - which you can read the extent of in the third image.The second image is a broken clip hinge due to faulty manufacture. I barely stress this hinge as I use a thin walled cambro chamber for the bath, as you can see in the first picture.In the beginning, Michael Dean was handling customer service for me, and eventually he punted to Lisa who has been unresponsive. The only one of these machines still operating is the one with the broken hinge, so I can confidently say that they have had a 100% failure rate our of the 5 wifi nomikus I've had (which includes the 2 for my friend that have also failed). They had similar issues with customer service.