SANIFLOSanipack Macerator Pump - 1/2 HP - Residential & Commercial

The system is great. Unfortunately, two components arrived damaged due to poor handling during shipping. The seller quickly sent out replacements upon my notification to them. I highly recommend buying products from this seller! Pro Shop Plumbing

I bought this because I did not have room in my basement to dig out for a sump pump. It has been in for about six months and has worked flawlessly. This is in a mother-in-laws apartment, and my mother in law has had no issues with it at all (we won't discuss her computer or use of the TV). I would recommend it to anyone putting a toilet in where it has to flush up.

We purchased this system 5 years ago when we were building an in-law area in our basement and I researched every possible unit I could and settled on the SANIPLUS Saniflo. It was easy to install (make sure you know what you are doing and read ALL directions) and it worked great.We had the unit hooked up to a kitchen sink, bathroom sink, bathroom shower and toilet. It worked like a charm, even though my MIL isn't exactly the easiest on things and may put things down her kitchen sink she isn't supposed to, but the system handled it all. It was in constant, every day use.After 5 years, we needed to replace just the macerator unit, so I checked online and every place sells them for about the same price, with the exception that Amazon had a "Like New" model for $100 cheaper. We purchased it and everything was perfect. It came with all parts and all directions and all accessories for mounting it.We got the deal we needed to replace this at the perfect time.This is a workhorse of a unit and trust me, from someone who has had it for 5 years, it DOES WORK!

I bought this for a suite I was turning my garage into. Figured it would be better than going through all the trouble and expense of tearing up the floor and installing real plumbing. I just ran this through the attic and connected it to another drain line. For awhile it worked nice and was great. It is a little loud, but i expected that.The problem came when it broke in less than a year from moderate use. I originally called customer service to see if this was meant for heavy use or just casual use and I was told it could be used for very heavy use and was rated at a very high number of flushes. So, it was surprising when it broke so soon. It breaking was not the worse part though, when i called tech support i was eventually advised to buy this one piece ($70). Later I found out that the piece is a very common problem in these pumps and a couple electrical engineer friends of mine who saw it told me why, it is too small, i guess saniflo did not have enough space in their machines for a bigger one, but instead went along with the design anyway. So, after replacing the piece it still did not work. I was then informed i could send it in for a free fix and they would ship it back for free... Great... but why did they not tell me this in the first place?? I guess i should of known better, but I had no idea it had a 1 year warranty and i explained when i bought it the first time i called... So, it cost me $20 to ship it to them and $70 for the piece that did not fix it anyway... Again why not just tell me to send it in the first place and save me some money? Later after receiving it I called to ask about a refund for the part since it was not the problem, i found out through my same engineer friends before i sent it that the problem was the motor was done. The tech support said there was something in the notes about the one piece.. i was like "yes obviously, I ordered that piece originally.. but sent it back with my unit with a note explaining (plus i had explained the whole refund situation before even sending the unit)"I gave up with that refund, and about 6 months later the unit broke again.. this time i just gave up on the unit (as it was out of warranty anyway).Just look elsewhere... it would be really bad to be in my situation, a finished studio/suite all done up but with a broken bathroom that was designed around this garbage pump so now I have to redesign the bathroom or tear apart half the suite to do proper plumbing, or spend $700 every few months for a new pump that will keep breaking,it is frustrating. Not worth it.

My original toilet was not installed correctly and this pump ended up being submerged in water. This was the perfect replacement and my toilet is as good as new now!

This product will save you tens of thousands of dollars in plumbing costs if used in the location that’s far from an underground sewer line. However, is prone to certain leaks and breakdowns that nobody really wants to deal with. Is it worth saving $20,000? it was to me, I would do it again.

Works well and excellent size for our half bath.

This is my second pump. My first one lasted 13 years (My washing machine discharges to the pump as well, so the motor saw a lot of action in 13 years). I can tell that this pump is a better design than the ones from years past. I feel that it's quieter. It also hooked up to my old toilet just fine. The only thing, ONLY THING, that's annoying is that the discharge hole and the vent hole are on opposite sides of the new pumps than they were on the older pumps (If you're putting this in new for the first time, then this isn't an issue. But if you're replacing an old pump, it's a little annoying. My first thought was to connect the discharge line first with as few parts as possible, and then re-work the vent line with whatever you need to do to make it work. Fortunately, I only had to add a 45 degree PVC elbow and small connector pipe to connect into the existing discharge line. To be honest, it really wasn't a big headache to get around (it's just something you'll want to know about beforehand so that it isn't a shock)). It took me about an hour and a half to put the new pump in place of the old pump and run some new pipe pieces.