igloohomeKeybox 3 Smart Lock Box, Large Key Safe w/Airbnb Sync (iOS/Android) – Remotely Generate Bluetooth-Keys & Pin Codes Without Internet

I purchased a Keybox 3, which worked perfectly for over a year. However, it suddenly became unresponsive, and I could only unlock it using the USB-C port. After replacing the battery with no improvement, I contacted customer service.Following their analysis, they determined the issue was due to a faulty PCBA caused by moisture ingress. Although the product was out of warranty, which lasts one year, I was initially offered a 20% discount on a new unit. Instead, I requested a one-time courtesy replacement, which was approved by a supervisor.I also asked whether the replacement unit would be more reliable, and I was assured that it features updated technology that should prevent similar issues. Overall, I’m pleased with the resolution and grateful to be receiving a new device.

We've had this lock for a couple of years and it suddenly stopped responding - which is a challenge for us as STR owners. We reached out to the company and they were nothing but helpful. They promptly troubleshot with us. Once they confirmed that it was truly non-responsive, they proceeded to offer us a replacement or a discount off of the latest model. I received the new product within a week. Truly phenomenal customer service that I was not expecting given the age of the lock. Big fan.

I had spent a lot of time trying to find a lockbox to use that I could "share" codes with someone else without having to change my own code when I didn't want to "share" anymore. I have 2 of these at an Airbnb remote/rural property, one is for emergency key access for guests and the other is for housekeeping and property managers. We have smart locks for most things, but they do fail to update on occasion...and this allows me to easily set dedicated codes for house keepers, property management, or any maintenance people.The best part is that you can actually generate codes remotely with no Internet access and zero connectivity to the lockbox it self. These algorithm generated codes are phenomenal, I can easily generate a 1 time code or one for a window of time...even when the power is out, or the Internet is down.The 3rd box is at my primary residence, where we also have smart locks...but smart locks fail, and we also have some 100+ year old latches that are key based. This allows my family to each have their own code, our neighbors/house sitters can have a code, or if we need to quickly provide access to someone we can always use the algo codes too.

The lock works well. However the bridge is the most finicky device.As far as customer service this is what happened:1. First bridge: i plugged it into my mac and the lights were not coming on. When I called customer support I was asked to send a video showing that it doesn't work after plugging it in. I did and they sent me a replacement.2. Second brige: I had the same issue with the lights not coming on - but then figured out the problem. It had to do with how I was connecting the bridge. So then I set up the bridge just fine. And everything was working great. I retested the first bridge and it was working fine too.3. No good deed goes unpunished: I wrote back to let them know that both bridges were in fact working and that I can send the new bridge back. They accepted. So I sent the new bridge back.4. Come to find they sent me more emails wanting a tracking # and that if I didn't respond, they would delete my bridge from my app! WHAT???Unfortunately for me - I didn't keep my receipt from USPS so now they are saying they can't reenable my old bridge. This is no way to treat a customer who was nice enough to voluntarily disclose that both bridges were working and ship one of them back at his own expense.

This has worked well for us, with the remote combination change function being the “key” feature.

Tuve un inconveniente con el teclado: el número 2 dejó de funcionar apenas dos meses después de adquirido. Sin embargo, el servicio de soporte de IglooHome fue excelente. Tras contactarlos y seguir el proceso indicado, me realizaron la devolución y enviaron un candado nuevo. Empresa seria, responsable y con un producto de gran calidad. Muy conforme con la atención recibida y con el nuevo dispositivo. ¡Altamente recomendable!

I use this to manage a rental across the country. I'd buy another in a heartbeat.