How is the post-purchase support?

We provide remote desktop support after purchase for both hardware and software.

Can we get direct API access from the device?

Device does not support API but using team office cloud attendance platform you can get punch data using API.

Is there a subscription charge for the cloud attendance platform?

Yes, there is a subscription charge for the Team Office cloud attendance platform. The charges vary depending on the features & the number of users. Contact our sales team for detailed information tailored to your specific requirements.

Is the mobile application also included in that?

Yes, the Team Office cloud attendance platform subscription includes access to the mobile app. The app allows employees to track their attendance, view punch data, and access other relevant features, providing a seamless experience across devices.

Is the offline desktop software free?

Yes, the offline desktop software is free with the purchase of the device. However, after the first year, AMC (Annual Maintenance Contract) charges apply if you require continued technical support.

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Customer Services

About Us

Customer Support

Description

☁️ Unlock effortless attendance tracking with next-gen cloud-powered security!

TRIPLE LAYER SECURITY - Fingerprint, RFID, and PIN options ensure flexible and foolproof user authentication.
DEDICATED SUPPORT TEAM - Professional customer service ensures smooth setup, training, and ongoing assistance.
UNIFIED MULTI DEVICE SYNC - Keep attendance data perfectly synchronized across all office locations in real-time.
SEAMLESS CLOUD CONNECTIVITY - Access and manage attendance anytime, anywhere with powerful cloud-based software.
CUSTOMIZABLE SHIFT MANAGEMENT - Easily tailor shifts, breaks, and schedules to fit your dynamic workplace needs.

The Team Office Fingerprint Based Attendance Machine (Model Z305CB) combines advanced biometric authentication with cloud-based software, enabling real-time, multi-device attendance management. Featuring fingerprint, RFID, and PIN punch-in options, it offers flexible shift scheduling and reliable customer support, all packed in a compact, lightweight design.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.